Email is non-verbal conversation where words can easily be misconstrued due to the absence of face-to-face communication. Remember, there is no true privacy on the internet—what you say and how you say it matters immensely. Keep in mind the golden rule: E = Evidence. Emails can always be recovered, so never send one you might regret, as it could very well end up on the cover of the New York Times.
3 Essential Tips on Email Etiquette
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Respond Promptly.
Reply to emails in a timely manner, just as you would return a phone call. A good general rule is within 48 hours. However, if the topic is urgent or sensitive, pick up the phone instead.
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Keep it Short and Sweet.
Attention spans are limited. Keep your emails succinct and easy to read. If it’s so long you need to print it out, it’s too lengthy.
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Match Your Subject Line to Your Content.
If the subject of your email changes, update the subject line accordingly. This ensures clarity and helps keep the conversation organized.
Dos and Don’ts: (Don’t say I didn’t warn you!)
DO:
- Keep emails brief—it’s not an essay.
- Focus on one message at a time and get straight to the point.
- Acknowledge receipt of emails promptly.
DON’T:
- Send unnecessary or nonessential content.
- Use “reply all” unless addressing the entire group.
- Email when upset or to deliver bad news.
For more etiquette tips, follow me on Instagram @goldenrulesgal
